Our policy lasts 10 days (for out of warranty items). If more than 10 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.


Several types of merchandise are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials or flammable liquids or gases.


Additional non-returnable items:

* Gift Cards

* Downloadable software

* Certain health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not return your purchase to the manufacturer.


There are some situations where only partial refunds are given: (if applicable)

* Book with obvious signs of use

* Open CD, DVD, VHS tape, software, video game, cassette or vinyl disc.

* Any item that is not in its original condition, is damaged or parts are missing for reasons that are not due to our error.

* Any item returned more than 10 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or initial payment method within a specified time period.


Late or Missing Refunds (if applicable)

If you have not yet received a refund, check your bank account first.

Then contact your credit card company, it may take some time before your refund is officially issued.

Then contact your bank. There is often some processing time before a refund is mailed.

If you have already done all of this and still haven't received your refund, please contact us at


Items for sale (if applicable)

Only regular-priced items can be refunded. Unfortunately, items on sale cannot be refunded.


Exchanges (if applicable)

We only replace defective or damaged items. If you need to exchange it for the same item, please send us an email at and we will inform you if there is a possibility to exchange the item.



If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be sent to you.


If the item was not marked as a gift at the time of purchase, or if the order was shipped to the gift-giver, she will send a refund to the gift-giver and the gift-giver will inquire about your return.



To return your product, you must contact our customer service to send you a courier for the recovery or exchange of the item.


You will be responsible for paying your own shipping charges for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.


Depending on where you live, the time it takes for your exchanged product to reach you may vary.


If you are shipping an item over 100,000 XOF you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Last Updated: SEPTEMBER 24, 2019 © 2019 DK SHOP CI Inc.


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