SHIPPING POLICY


 


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DK SHOP CI delivers its orders only to ABIDJAN (Ivory Coast).

The relatively long delivery times are due to the fact that all Dkshop items are imported from Europe, Asia and America.

 


* We have focused on ensuring that the items are delivered to our customers as quickly as possible.  Therefore, we have recently improved our shipping system to provide better service: we have managed to shorten the shipping time!


* For an order with Standard and Express items, the delivery time will be the same as for the Express item.


 


* IMPORTANT NOTES


Preparation for delivery (quality control, packaging, paperwork, etc.) usually takes 2-3 business days and is NOT included in the overall "delivery time".


All packages have specific tracking information.


You will receive an email notifying you once your order has been shipped. The email will include a unique package tracking number. The status of your order can be reviewed by logging in to My Account. Click on "My Orders" to review order status and/or obtain a tracking number.


 


*Delivery time (standard and express items)


Abidjan                


-Standard item: 20 - 40 working days.


-Express Article: specific to the express carrier


*Working days are Monday to Friday and do not include weekends or holidays.


 


*Packing


 


In DK SHOP CI, your items will be carefully packed,


DK SHOP CI will always appreciate your support and we strive to continually offer you top quality products and maximum satisfaction.


 


*What is the processing time?


 


Item processing time is the time it takes to receive your order to physically ship your order.


 


After receiving your order, we perform rigorous quality control checks and tests to ensure the quality of the product before shipping to meet your satisfaction. This may involve detailed internal controls: quality of materials, zippers, seams, embellishments and patterns, interiors, lining, etc.


Total processing time varies depending on the complexity, design and size of the specific product or item.


Larger orders will naturally take longer. The average processing time is approximately 3 working days; however, note that processing time may also be affected by the stock situation of individual items, time of year, national holidays, etc.


If your order includes very popular items that are experiencing stock availability problems, the order may take longer to process and ship.


In this case we apologize in advance for any inconvenience caused by these delays. Thank you for your patience.

For more information about our privacy practices, if you have any questions or wish to make a complaint, please contact us by e-mail at support@dkshop-ci.com


 


Last updated: SEPTEMBER 24, 2019 © 2019 DK SHOP CI Inc.



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